Privacy Policy

1. Introduction

MentionWatch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website or use our service.

2. Information We Collect

• Personal Data: We collect personal information that you voluntarily provide to us when registering, such as your name and email address.
• Payment Data: Financial data related to your payment method (e.g., valid credit card number, card brand, expiration date) is collected and stored by our payment processor, Stripe. We do not store full credit card numbers.
• Public Data: As part of our Service, we collect public data from social media platforms (e.g., posts, comments, profiles) that match your monitored keywords.
• Usage Data: We may collect information about how you access and use the Service, such as your IP address, browser type, and operating system.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Process your payments and manage your subscription.
• Send you administrative information, such as updates, security alerts, and support messages.
• Monitor and analyze usage and trends to improve our Service.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers: We may share your information with third-party vendors who perform services for us, including:
  • Supabase: For database and authentication services.
  • Stripe: For payment processing.
  • Resend: For sending emails.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., logging in).

We use Microsoft Advertising Universal Event Tracking (UET) to understand how users interact with our website. This service uses cookies to collect data about your visits to our site. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please visit Microsoft's Privacy Statement.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us at support@mentionwatch.com.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@mentionwatch.com.